The Role of Technology in Facilitating Patient Services

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Ahmed Ibrahim A Alzahrani, Abdulla Musfer Khamis Alzahrani, Abdulkaream Saeed M Algamadi, Abdulghani Zayed Yahya Alsufyani, Obaidallah Saud Misfer Algethami

Abstract

The objective of this essay is to provide a critical insight into the role of technology in facilitating patient services at healthcare organizations. Technological advancement plays a pivotal role in enhancing healthcare service delivery and exploring the recent application of technology in patient services in the healthcare institutions. It also analyzes the positive and negative impacts of adopting technology in patient services. Today, technology plays an indispensable role in every aspect of human lives. Healthcare institutions have started adopting technology to enhance the healthcare services they provide to patients (D. Wood et al., 2013). In recent years, technological advancements have made great progress, and many technologies have been introduced into healthcare institutions to facilitate patient services. A patient is a person who is seeking medical care, diagnosis, or treatment. A patient has to go through various services in a healthcare organization, such as registration, consultation, laboratory testing, treatment, and other support services. Generally, many healthcare organizations are providing patient services. Some healthcare organizations are publicly owned, while some are privately owned. Some large healthcare organizations have multi-units or branches in the same or different geographical locations. In the limited available resources, an effort has been made to provide a comprehensive overview of the recent application of technology in facilitating patient services at healthcare organizations. The information on the recent application of technology in patient services at healthcare organizations is gathered from the materials available in the literature (Reddy et al., 2022). The critical insight into the role of technology in facilitating patient services at healthcare organizations can be useful to the health services researchers, healthcare planners, decision-makers, and administrators to enhance the patient services provided by healthcare organizations. The use of technology in patient services at healthcare organizations is discussed under the following broad subjects: patient registration services, diagnostic services, treatment services, record management services, pharmaceutical services, and other support services.

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