Improving Healthcare Delivery Through Effective Health Administration Practices

Abstract

Hospital administrators in the US are historically utilized strategies that are designed to ensure patient services are optimized. Findings from a multicase inquiry aimed at shedding light on practitioner use of such strategies to facilitate information sharing and enhance access and quality of care. Practices were found to engage in a confluence of interdepartmental communication strategies and tactics utilized in efforts to improve patient services. A total of four case study hospitals were recruited each representing a distinctive healthcare delivery market (rural, suburban, primary sector, safety net/inner city). Triangulation of data collection techniques included in-depth interviewing of 60 professionals across the case study hospitals, focus group interviews with 60 members of the affiliated providers, observations of the hospital environment, and archival document analysis.