Telemedicine and Healthcare Professional-Patient Relationships: A Systematic Review of Communication and Engagement Strategies
Main Article Content
Abstract
Introduction
Telemedicine has revolutionized healthcare delivery, enhancing accessibility and efficiency. However, its reliance on virtual interactions raises concerns about its impact on communication and the professional-patient relationship, particularly regarding rapport and trust.
Purpose
This systematic review aims to assess the influence of telemedicine on communication dynamics between healthcare professionals and patients and to identify strategies for maintaining engagement, rapport, and trust in virtual care settings.
Method
A systematic search of peer-reviewed articles from 2010 to 2024 was conducted across PubMed, Scopus, and Web of Science databases. Inclusion criteria focused on studies evaluating communication strategies in telemedicine, professional-patient rapport, and trust. Data were extracted and synthesized thematically.
Results
Findings indicate that telemedicine often poses challenges to nonverbal communication, emotional connection, and perceived empathy. However, strategies such as using video conferencing instead of audio-only platforms, maintaining eye contact, active listening, and setting clear expectations significantly improve patient engagement and trust. Personalized follow-ups and incorporating patient feedback further strengthen the relationship.
Conclusion
Telemedicine impacts communication and relationships but can be mitigated through deliberate strategies. Implementing these practices is essential for fostering trust and engagement in virtual healthcare environments.