The Role of Implementing Total Quality Management in Improving the Performance of Public Hospitals in the Kingdom of Saudi Arabia

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Aliaha Ahmed Saleh Alkhaibari, Waleed Yahya Alharbi, Ahmed Tami Shewil Almontashry, Ali Hassan Alqasimi, Bandar Mohammed M Albariqi, Hatim Yahya Alqulayti, Yosef Hussain Ali Alyami, Ahmed Alghamdi, Abdulrazzaqha Hussain Ali, Ali Ateeq Hasan Alomari, Bander Mesfer Obeid Al Mutairi

Abstract

During the last few years, both private and public industrial organizations became increasingly interested in the total quality management (TQM) approach. In private business, it was realized that the customer-oriented quality improvement will largely contribute to the development of better products as well as reduce cost. This happened with the Japanese industrial “miracle” shortly after the Second World War. Consequently, many companies, especially in United States, feared their inability to compete with the high-quality products which the Japanese were exporting, ultimately losing considerable market sectors. The possible reasons for the Japanese success were investigated. One main conclusion was that a different approach was followed during the production process focusing on the product as well as on the customer. So it was soon realized in the western world that new forms of management techniques were needed to tackle the Japanese challenge.

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