A Review in Improving Quality in Healthcare: To Make a Satisfied Patient

Abstract

Healthcare is a business service that offers acute, chronic, and preventive medical care to people in the community. The demand is known to rise each year, along with higher expectations and awareness among patients about healthcare quality and its outcomes. Quality is one of the main determinants of satisfaction in healthcare. If these aspects are not met, the delivery of services must begin with the patient once. They could move to another healthcare provider that can satisfy their needs. This condition pushes healthcare service providers to pay attention to all representative patients through process improvement, structural change, or the purchase of new technologies, equipment, and treatment systems. These efforts by healthcare providers can lead to an increase in patient satisfaction and improvement in healthcare outcomes. The establishment and proof of effectiveness of a good communication structure, feedback, and patient satisfaction as components of healthcare quality should be identified, followed by an analysis of their interrelationships.