The Impact of Stakeholder Engagement and Project Diplomacy on Transport Megaprojects a Case Study of Amman Bus Rapid Transit (BRT)
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Abstract
This study focuses on the Amman Bus Rapid Transit (BRT) project, introduced in 2009 as Jordan's first public transport megaproject, which aimed at cost-effectively addressing transportation issues in Amman, but was shut down in 2011 and resumed in 2014. This research aims to investigate the reasons for the project's shutdown in 2011 and identify the potential causes of failure by examining the aspects of political dynamics and stakeholder engagement. The study reveals that political risks and dynamics played a crucial role in determining the project's success or failure, which the project team failed to recognize. The team's preconceived notions and neglect of stakeholder engagement and education increased the project's vulnerability. As a result, decision-makers scapegoated the project, disregarding its financial consequences and contractual relationships in favor of their stakeholders' interests and satisfaction. This research emphasizes the need for a comprehensive stakeholder engagement process and a diplomatic plan to ensure the project's success.