Prototype of an E-Government-Based Health Service Model at the Syekh Yusuf Regional General Hospital (RSUD), Gowa Regency, Indonesia

Abstract

This study examines the Prototype of an E-Government-Based Health Service Model at the Syekh Yusuf Regional General Hospital (RSUD), Gowa Regency. The problems faced are the low quality and efficiency of health services, characterized by a time-consuming registration process and difficulty accessing medical record data. This results in patient dissatisfaction and hinders optimal service. The purpose of this research is to design and implement an e-government-based health service model, in order to improve operational efficiency and accessibility of health services. With this model, it is hoped that it can reduce patient waiting times, simplify medical data management, and improve the quality of services provided. The research method used is qualitative, with a case study approach. Data was collected through in-depth interviews with patients, medical personnel, and hospital management, as well as direct observation of the service process. Data analysis was carried out by identifying themes that emerged from interviews and observations, to understand the needs and expectations of users for the proposed service model. The results of the study show that the implementation of the E-Government-Based Health Service Model Prototype has a positive impact on administrative efficiency and patient satisfaction. Users report improvements in ease of access to services and reduced wait times. These findings confirm the importance of the adoption of information technology in the health sector to improve public services. This research is expected to be a reference for the development of similar models in other hospitals, as well as encourage the implementation of e-government in health services in Indonesia.