Ideal Model Collaborative Governance Parking Management in Makassar City

Abstract

This study aims to analyze the prototype of the ideal model of parking management collaboration in Makassar City. This study uses a qualitative research type with a phenomenological approach, data collection techniques through interviews, observations and documentation reviews related to the focus of the study, data analysis used is data reduction, data presentation and drawing conclusions. This research was conducted in Makassar City. The results of the study indicate that there is still weak supervision of operational business permits by ignoring ANDALALIN (Traffic Impact Analysis), recruitment of parking attendants that is not objective and not based on Standard Operating Procedures (SOP) so that this process does not provide a guarantee of the quality and professionalism of parking attendants, has not implemented the provision of rewards for parking attendants who excel and the provision of punishment/sanctions for parking attendants who violate and limited access to online complaints, the current collaboration model for parking management in Makassar City which implements a triple helix which is not yet effective so that Perumda Parkir Makassar Raya must initiate and hold regular meetings with all stakeholders involved in order to improve the supervision system for the way parking attendants work by implementing the "Penta Helix PAKONTAKI collaboration model" (Integrated Parking Management, Based on Education, and Technology Innovation) so that this model can be a new framework that is more effective in managing the parking system by combining aspects of integration, education and technology innovation in parking management in Makassar City.