The Impact of using Modern Technology on the Effectiveness and Efficiency of Healthcare Institutions and their Management in the Public and Private Sectors
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Abstract
Aim: The current study aims to assess how modern technology impacts the effectiveness and efficiency of healthcare services among all healthcare providers in urban India.
Methods: The study compared 20 hospitals (10 public and 10 private) in Delhi, Mumbai, and Bengaluru. We collected data from 200 healthcare professionals using structured surveys, conversations, and real-time observations of their work. The KPIs included patient waiting time, patient satisfaction, staff workload, and the speed of technology adoption. Quantitative data were analyzed using descriptive statistics and t-tests.
Results: By combining health technologies, many improvements were made in healthcare delivery. People in public hospitals had to wait 38.2% less, and those in private hospitals waited 44.2% less. Patients were much more satisfied with public institutions, whose scores rose from 6.1 to 7.9 and private institutions, where scores rose from 6.8 to 8.5. The burden on staff, measured by patient numbers each physician sees daily, was reduced by 21.4 percent in public hospitals and 25 percent in private hospitals. It was found that AI and robotic surgery were more commonly used in private hospitals.
Conclusion: Advancements in technology help healthcare services and keep patients happy in hospitals across the country. However, the fact that private institutions use and benefit from digital services more strongly indicates that public healthcare should introduce and improve digital services. The research demonstrates that modern technology greatly helps nations with fewer resources strengthen their health systems.