Health Management and its Effective Impact in Emergency and Crisis Situations in Light of Modern Technology

Abstract

Aim:
It aimed to examine how preparedness and emergency response strategies work in India’s regions and compare health management in public and private institutions.

Methods:
In Assam (prone to flooding), Uttarakhand (at risk of earthquakes) and Kerala (frequent disease outbreaks), a mixed-methods cross-sectional study was carried out. Surveys were administered to 300 healthcare professionals from 30 healthcare facilities (15 public, 15 private) and 1,000 patients. Some of the KPIs we considered were Emergency Response Time (ERT), Resource Allocation Efficiency (RAE), Staff Preparedness Score (SPS), Patient Recovery Rate (PRR) and Mortality Rate (MR). We analyzed the quantitative data with descriptive statistics, t-tests, ANOVA and chi-square tests and learned from the qualitative insights found in interviews and by observing the field.

Results:
All the main KPIs show that private hospitals did better than public hospitals. Emergency room turnaround time was lower on average in private hospitals (e.g., 23.4 minutes in Kerala and 29.7 minutes in public hospitals). Scores on the RAE were higher in private facilities than in public ones in all regions, as confirmed by ANOVA (p < 0.01). Staff at private hospitals were more prepared (mean score 8.4) than those at public hospitals (mean score 6.2), and the difference was shown to be statistically significant (p < 0.01). Recovery rates were greater (85.6% vs. 74.3%) and mortality rates were lower (5.1% vs. 9.5%) in private hospitals, all with corresponding p-values less than 0.05 and 0.01. The research pointed out that communication and resource management suffer from gaps in public hospitals.