An Assessment of Patients’ and Companions’ Expectations of Prehospital Emergency Care.

Abstract

As the initial point of contact for patients, prehospital emergency care is an essential component of the healthcare system. It is crucial to giving emergency patients prompt attention. Patients' and their companions' expectations of these treatments, particularly in emergency situations, have the potential to significantly impact both the quality of services and their experience. Finding out what patients and their companions need and anticipate from prehospital emergency care is the goal of this study. Methods: A total of 1100 patients and their companions were chosen for this descriptive-cross-sectional investigation. After validity and reliability were established, telephone interviews were used to deliver a questionnaire on expectations of pre-hospital emergency services to facilitate data collecting. Descriptive and inferential statistics were used to understand the findings of the statistical analysis of the gathered data using SPSS21.  The study's conclusion shows that patients and their companions especially female members have high expectations for pre-hospital emergency treatment. According to the study's findings, patients and their companions particularly women have high standards for pre-hospital emergency treatment. These expectations include having a medical practitioner in the ambulance, having qualified personnel, treating people with respect, and providing services quickly. These expectations and socioeconomic factors were found to be significantly correlated. These findings highlight how crucial it is to attend to patients' needs and expectations to improve the standard of emergency care. Increasing service delivery procedures and personnel competencies may boost patient and companion satisfaction.