The Impact of Workload Intensification on Job Frustration Among Hospital Staff

Abstract

Workload intensification—defined as the progressive increase in the volume, pace, complexity, and cognitive demands of professional tasks without a proportional increase in time or resources—has emerged as one of the defining occupational stressors in contemporary hospital environments. As healthcare systems worldwide grapple with aging populations, staff shortages, rising patient acuity, and the administrative burdens imposed by digital transformation, hospital employees across all professional categories are experiencing unprecedented levels of work pressure. This paper presents a comprehensive theoretical and empirical review of the relationship between workload intensification and job frustration among hospital staff.