Investigating the Effect of the Mediating Role of Process Re-engineering and Total Quality Management on the Business Value of Information Technology
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Abstract
The widespread use of information technology in the business sector has led to the development of e-businesses. The primary goal of this study is to examine the impact of mediation process reengineering and total quality management on the business value of information technology. We assessed the validity and reliability of the survey instrument, a questionnaire, using Cronbach's alpha coefficient. The study analysed 102 managers and experts in the field of computer services. The study employed path analysis to scrutinise the data. The results revealed a significant relationship between Total Quality Management (TQM) and process reengineering, which is considered a valuable technology. We also detected a significant correlation between total quality management and process reengineering.